eHost was a budget hosting brand that grew too fast from 2015-2016. Unfortunately they failed to scale their infrastructure and support staff to handle their rapid growth. This created an inconsistent customer experience. With so many refunds and cancellations, they couldn’t continue operation.
Since 2008, I’ve tested dozens of web hosting providers, with a focus on affordable, entry level plans under $10/month.
Very few companies have managed to grow to an Inc 500 size while maintaining high standards in performance, reliability and customer support AND keeping their pricing super competitive.
BlueHost may be worth checking out, as they’ve been in business since 2003 and offer fast, reliable hosting with industry-leading customer support with a 30-day money back guarantee. If you don’t have a BlueHost account yet, use this link to get the special $3.95/month pricing.
I’ve received an accelerating number of negative reviews from frustrated eHost customers. This caused them to lose their high ratings in Support and Value categories of my review and rating system. Due to high negative feedback, I could not longer recommend eHost, period.
With that said, I don’t want to lose all the content on this page for SEO reasons, so I’m leaving the bulk of my original eHost review here below.
Since 2008, I’ve tested and interviewed dozens of web hosting providers under $10/month. eHost provided a good hosting experience for me, but unfortunately they really went downhill in late 2016 and shut down.
Here were a few good things about eHost in their prime (RIP):
- Affordable: eHost offers competitive pricing and frequent promotions/discounts (currently 50% off. Also, you get a discount if you pay for a longer plan up front.
- They also offered a 45 day money back guarantee. Quick story…I actually had to use the guarantee once already. You see, I accidentally made a typo in my domain name I signed up with, so I asked them to cancel and refund my purchase. I received the credit back on my Amex card within the same week, so that boosted my confidence in them. I’ve created two accounts since then for testing purposes.
- Free Domain Name For life: Most hosting providers give you a free domain name only for the first year, and you have to pay $10-$20 per year after that. eHost gave customers a free domain for life so you wouldn’t have any domain renewal fees each year. Well, so much for that, since they’re gone now.
- Flexible: They offered both cPanel hosting and an excellent drag-and-drop website builder that came with over 1,000 templates that actually look fresh and current.
- Great value for money: When I compared eHost to others in the space at the time, I can’t help but feel eHost offered premium value for money. Competitors did well to update their website builder offerings to be at least on par with eHost’s… Back then, nobody had templates that look as good as eHost’s did, except for maybe SquareSpace. Since then, so much has changed and thanks to page builders like Elementor, you can easily make a site on WordPress using a drag and drop interface that is truly what-you-see-is-what-you-get (WYSIWYG).
Yes, I list positive things about eHost above. However, I always recommend you compare to other popular companies like BlueHost, iPage or HostGator. You can also see my review of iPage here, as well as my review of HostGator.
No product or service is perfect. But even at their prime, eHost was imperfect in some unnecessary/weird ways, as you’ll see below in my list of pros and cons…
- Free Domain For Life
- 45-Day Money Back Guarantee with no weird stipulations or hidden fees.
- $200 Free Advertising Credits
- Excellent Customer Support – even their live chat support (real people who actually help you)
- Offers cPanel Hosting and a great Website Builder
- No incoming domain transfers.
- You couldn’t preview their free templates before you signed up for an account. This makes no sense to me, as their templates looked great and more people would buy accounts if they could see before they buy.
- They specialized in shared hosting only. So if you are looking for high-end dedicated or VPS servers, you’ll need to look elsewhere.
- eHost stopped offering a monthly payment option on May 1st, 2016. Now they want you to pay for 1 year or more up front. If you prefer month-to-month payment with no contract, I recommend you check out HostGator as they offer month-to-month payment options on all their plans. I use HostGator for several of my sites, and I recommend them. Plus, they also offer a 45-day money back guarantee.
Before we proceed… here’s the biggest FAQ I receive:
Q: Should I use eHost’s website builder or cPanel for my website?
A: To me, eHost’s website builder platform was impressive. It was clean, had nice templates, and was easy to use. I just personally never use or recommend website builders. I wouldn’t tell my friends to use one.
In fact, I always recommend that my clients use WordPress. eHost’s cPanel hosting plan included automatic WordPress setup, so with a few clicks, you would have a WordPress site set up and ready to start customizing. The best thing about WordPress is that you can do anything with it.
It doesn’t matter if you want to…
- Sell physical products in an online shop
- Sell digital products
- Show off your art or music portfolio
- Launch your own marketing agency website
- Build a great website for a local business like a cafe, gym or restaurant
… I still recommend WordPress on cPanel hosting, because you can do all of these things relatively easily, most likely using all free plugins.
Compare that to any website builder platform… Website builders all restrict you to whatever features and capabilities they feel like offering you. Also, if you make a website on a website builder platform, and then you decide you wanna change hosts or migrate to some other platform, you can’t. It’s stuck there.back to menu ↑
Back In Time: A Tour Of My Old eHost Account
So, when you login to your eHost account, and click “create a new site,” you will be given two options:
In the sections below, I’ve created walkthrough videos so you can see what the eHost platform looks like, how smoothly it works, and how to set up your site.
I’ll cover both types:
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cPanel Hosting (I recommend you choose this instead of a website builder)
The biggest concern when hosting a website for new owners is ease-of-use. When you sign up with any web hosting company, you want everything to be straight forward and easy. That’s why cPanel hosting is a great option.
cPanel offers the most robust and organized control panel of all hosting platforms. The icons are easy to identify and most options are intuitive. This type of control panel works well with WordPress, HTML5 and can work to set up a website, store or just a simple blog. It’s here that you’ll find FTP that works with most web developing programs. It also offers MySQL options for CMS systems like Joomla or WordPress.
The video below shows you how to make a great first website with WordPress on HostGator. However, because we’re using WordPress, it doesn’t matter whether you choose BlueHost or Hostgator – you can still follow the video since setting up WordPress and customizing your site is the same across any host.
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eHost’s Website Builder was good for its time
You may have noticed that I’m a fan of iPage hosting. After all, HostingReviewBox started life as collection of tutorials for using their hosting.
Here’s the thing…
As you may have seen in my review of iPage, their hosting is popular and they have a solid business history. However, when eHost was popular, iPage’s website builder was still outdated compared to eHost. Thankfully they have updated to a new version of Weebly since then. But like I’ve said, thanks to free page builders like Elementor and the many great free WordPress themes, you can get the drag-and-drop website builder experience on WordPress, the most popular CMS in the world… So using a walled-garden website builder like SquareSpace is just restricting yourself for no reason.
More and more people are using free page builder plugins with WordPress to create beautiful websites from scratch.
What you see on the screen is what you get when you view your website, so there’s no guessing, doing something and hoping it works.
Since the WordPress world now has so much to offer in terms of easy website builder tools, closed ecosystem website builders are just dated.
Anyway, back to eHost: Below you can see a preview of the website builder on my old eHost test account.
Unlike competitors such as iPage, FatCow and others, eHost offered the following unique benefits:
- eHost’s site builder came with over 1,000 FREE templates.
- eHost’s templates were fresh and current with contemporary web design and user experience trends.
Check out my video tour of eHost’s site builder in the quick, 10 minute video below:
Tip: I still stand by my strong recommendation that you choose cPanel hosting (BlueHost or HostGator are a couple good picks to research) and use WordPress to make a great looking site with all the features you could ever need.
Now, let’s take a look at the other details about eHost’s offerings, terms, policies, and what makes them unique, etc…back to menu ↑
Domain Name Cost Details
eHost claimed to offer a Free Domain name, just like most other hosting providers. But did that really mean free?
Most hosting companies offer the free domain name with your hosting package, but after your first year you usually get charged from between $15 to $20 to keep the domain name.
eHost offered something unique: All eHost accounts included a free domain forever.
Every plan had a free domain at eHost, at least for as long as you kept the service. If you did ever transfer your website to another hosting company, you would have needed to pay the appropriate fees to that new web hosting company of course.back to menu ↑
What Made eHost Unique (before they failed)
It’s clear that the eHost team seemed to focus on three key factors, important to every webmaster, large or small.
- Easy to use control panel
- Great support with 24 hour telephone support 7 days a week. Best of all, phone support is centered in Canada and U.S. which means you won’t get foreign support with accents that are difficult to understand.
- Website building features that make building any website easier for both the inexperienced and experienced user.
Every hosting package had one of the highest level of security (malware scans, etc) with of course, 24-hour network monitoring. This is important for sites that need to keep personal information safe guarded; ideal for securing credit card data and personal information.
eHost had continual automated backup features for all servers. These ran once a week but were only stored a week at a time. Even so, I don’t recommend relying solely on your hosting provider for backups. You should set up your own backups using a free WordPress plugin such as WP BackItUp.back to menu ↑
Uptime + Money Back Guarantees
- eHost had a 99.9% uptime guarantee. If you experienced less than 99.9% uptime for your site, eHost claimed to offer you a one month account credit.
- 45-Day Money back Guarantee: eHost offered a longer than average 45-day money back guarantee. If you decided for any reason that eHost just isn’t for you, they’ll refund all your money back. No weird stipulations or hidden fees. At least that was my experience with testing the signup-and-refund experience within the 45 day window.
After years of reviewing web hosting providers, I had felt that eHost was refreshing.
I even personally had a good experience with the three accounts I set up…
- One long term test account on which I maintained a WordPress website and didn’t request a refund for.
- One account which I purposely selected Website Builder instead of cPanel and then contacted them to say I meant to get a cPanel account, and asked for a refund… and I got a full refund within a few days.
I had no downtime, the customer service chat wait was never more than a few minutes, and I got people who could actually answer questions instead of just submit a ticket for me… So I felt…
- eHost gave exactly what they offered
- There were no hidden fees for me
- No “FREE” offers that weren’t really free.
- They offered a monthly payment option so you weren’t forced to pay for 1 year or more up front.
But then things really went downhill. Check the customer comments below on this page and you’ll see they started out positive but then a flood of horror stories came in from very frustrated customers. The only host we’ve received worse feedback for is Aabaco, who actually has a class-action lawsuit against them right now for their billing practices.
So, if you are looking for a full-featured, easy to use web hosting service with no restrictions and real value, you’ll have to look elsewhere.
Thankfully there are many other hosts who have stood the test of time, with decades in business and affordable plans you may be interested in comparing.
BlueHost and HostGator are two of our top picks who offer affordably-priced plans and competitive features.
- Shared: best for beginner bloggers, $ (most affordable)
- WordPress-Optimized: best for WordPress sites with significant traffic, $$
- VPS: more control and scalability, $$$
- Dedicated Servers: complete control and scalability, $$$$
- Shared: best for beginner bloggers, $ (most affordable)
- WordPress: best for WordPress sites with significant traffic, $$
- VPS: more control and scalability, $$$
- Dedicated: complete control and scalability, $$$$
- Windows/ASP.NET: $$
- Reseller: $$+
eHost was a budget hosting brand that grew too fast from 2015-2016. Unfortunately they failed to scale their infrastructure and support staff to handle their rapid growth.