When searching for a web hosting service, one of the most important features that you should look into is whether the hosting service will refund you your money if you are unhappy. Web hosting services that offer you satisfaction guarantees and a full refund are confident in their services and what they have to offer users. If you are currently looking into iPage as an option and are wondering about its polices, then you are on the right page.
Below is an overview of iPage’s policy and what you can expect:
iPage Cancellation Policy
The great thing about iPage is that it does offer a cancellation policy. Under iPage’s user agreement, you can get a full refund without any questions asked. To qualify for the policy though, you need to make sure to reach out to iPage within 30 days of purchasing the service.
Once you reach out to iPage through their customer support line about your dissatisfaction with the service, the representative will file a report and provide you with a refund.
The Domain Issue
For those who are interested in cancelling their iPage service and receiving a refund, it is important to keep in mind that the full refund only extends to the web hosting service. What you will not be compensated for is the domain name that you registered through iPage. As a result, the $15 domain registration fee will not be returned to you.
What happens to the domain after I cancel?
Since your domain name is non-refundable, there is also the problem of transferring your domain. The good thing is that with iPage, you can transfer it for free at any point that works for you. This makes canceling your iPage subscription easy and hassle free since it is essentially up to you when you want to transfer your domain.
What about additional services?
Another thing that iPage fails to mention is that if you do cancel your iPage policy within 30 days, you will not receive a refund on any additional fees that you purchased within those 30 days.
Who qualifies for a refund?
The representative at iPage may have been unlikely to mention to you that the iPage guarantee only applies to those who paid through credit card. That is to say, if you used any other form of payment to purchase iPage services, then you do not qualify for a refund.
Overall, if you think that you may cancel your iPage subscription at some point, you should be aware of the limits of the money back policy. By understanding the policy, you can make the right choice for your hosting needs.