Aabaco Web Hosting Review

Warning: I’m receiving an overwhelming amount of bad reviews for Aabaco, and it’s clear this company has dropped the ball and doesn’t give a shit about it. Excuse my language… You’d think they could do better than this.. I mean, it’s Yahoo, right? Apparently they just don’t care. Feel free to read my in-depth review to learn more about their plans, but be sure to see the latest real customer reviews at the bottom of the page.

What’s Better Than Aabaco?

Tip: If you’re considering migrating your site away from Aabaco due to poor service, you may like low monthly payment with no contractI use one eHost account to host several sites and I recommend them to my clients (so I manage their accounts for them as well).

eHost offers a low monthly payment with no contract, plus a 45-day money back guarantee with industry-leading performance and customer service.

 

aabaco-monthly

If you’d like to research eHost more, see my full review of all their plans here (opens in a new tab).


And now, on to the review…

Aabaco… Where do I start?

Yahoo! needs no introduction. It was once the king of search engines – and the Internet in general – until Google came to challenge the throne. Anyway, I’m not going to dig through its past majesty because right now, you’re obviously in need of a reliable web host!

But what’s an online directory/search engine got to do with my search for a web host?” Well, if there’s one web service Google haven’t focused much on, it’s got to be web hosting. Yahoo! knew the importance of hosting to those who want to make their presence known online. A website needs a good web host for it to be fully functional. What’s more, it doesn’t have to cost you an arm and a leg. With the aim to provide reliable web hosting services at an affordable price, Yahoo! introduced Yahoo! Small Business.

Transition Into Becoming a “Better” Web Hosting Provider

As the name implies, Yahoo! Small Business’ web hosting services are aimed towards small business owners who want to make their own mark online. But unlike other web hosts that offer a range of hosting packages, they offer a one-size-fits-all solution that includes some really useful features that make it particularly appealing to newbies. But the thing is, it’s quite – and for the lack of a better word – “generic”.

There’s nothing about Yahoo! Small Business’ features that truly stand out to make me consider it a “one-of-a-kind web host”. And as years passed by, more and more clients are complaining about poor customer service. So before everything turns from bad to worse, Yahoo! made a surprising move by transitioning their web hosting service to one that’s (hopefully) much better, in the form of Aabaco Small Business.

Intro
New name, new company. That’s right, Yahoo! Small Business has now been officially rebranded as Aabaco Small Business. Soon, they will become a part of Aabaco Holdings, Inc. once it’s spun off from Yahoo!. A few months ago, the company was under the domain name “Luminate”, but they thought it’s an even better idea to have a name that’s more aligned with their soon-to-be parent company, which is Aabaco Holdings. There was a little bit of confusion back then but now, they’ve finally settled with Aabaco Small Business.

Aabaco Small Business: Bigger and Better

Logo Aabaco Small Business picks up where Yahoo! left off, and is armed with the right tools and services to better support your growing business. Here’s what you can do if you sign up with them:

  • Use flexible web design options to build a professional-looking eCommerce site.
  • Access to a wide selection of beautifully crafted design templates or customize your own online store with the built-in editor and wizard.
  • Ability to use third-party software for building an online store, including Adobe Dreamweaver, Adobe GoLive, or any HTML editing tools.
  • Find an expert in Aabaco Small Business’ developer network to assist you in creating a fully customized eCommerce site that includes all the necessary features and functions for your business.
  • Create SEO-friendly web pages using wizards and optimize content to improve your site’s rankings in various search engines.

The thing is, even before the transition, Yahoo! Small Business is a web hosting provider that’s lesser known compared to other brands. They came in late in the game, but they probably thought it’s better late than never when they launched their hosting packages. It may not be the best option for everyone but there’s something about this web host that’s worth taking a look at. For one, it’s a part of a company with a lot of experience and expertise in the field, and they’re now passing it on to their clients. They can’t just risk losing their reputation as an Internet powerhouse by providing mediocre web hosting services, right? And they have something to show for it!

eCommerce1
Eager to know more about this web host because you take the plunge? Read this in-depth review first to see if their features and services are worth the price tag for you.

Aabaco Web Hosting Plans

Aabaco Small Business offer shared web hosting and eCommerce web hosting solutions. Here, I’ll go over both hosting options and discuss the features that come with theme, including the options and pricing.

Shared Web Hosting

Aabaco offers three different shared web hosting plans: Basic, Advanced, and Premier, similar to hosts like HostGator, BlueHost, eHost and iPage.

Shared
If you’re looking to build a small, personal website, you should start with the Basic plan. Pricing starts at just $5.99/month, but could drop as low as $3.75/month if you commit with Aabaco for 5 years. The plan already includes 250 email accounts, FREE domain, 100 GB worth of disk space, plus 1000 GB monthly data transfers. You also have access to Aabaco site design tools so you can quickly and easily build your own site.

For those who are planning to launch a business site, you can’t go wrong with the Advanced plan, which starts at $9.99/month (or as low as $5.99/month if you commit for 5 years). It builds upon the Basic plan by adding 500 GB storage space, 5000 GB worth of bandwidth per month, plus access to Aabaco and third-party site-building tools.

Expecting heavy traffic volume to your site? You should go for the more powerful Premier hosting plan. The price starts at $14.99/month, but could drop to just $8.99/month, with a 5-year commitment. With this plan, you’ll get unlimited disk space and bandwidth, plus private domain name registration.

Here’s a comparison chart to guide you:

Basic Advanced Premier
Pricing $3.75/month $5.99/month $8.99/month
Disk Space 100 GB 500 GB Unlimited
Bandwidth 1000 GB per month 5000 GB per month Unlimited
Site Pages 10 Unlimited Unlimited
Email Accounts 250 500 1000
Site Design Tools Aabaco Small Business only Aabaco Small Business + third-party software Aabaco Small Business + third-party software
Unlimited Databases
FREE Domain
Private Domain Registration
Ad Credit $100 Coupon $100 Coupon $100 Coupon
WordPress Blogging
phpMyAdmin (FREE open-source add-on)
Shared SSL Certificates with 256k (bank-level) Encryption

Websites hosted under Aabaco run on the Unix/Linux operating system (OS) and Apache servers. If you wish to run your site on the Windows OS and ASP.Net server, it’s best to look elsewhere because Aabaco currently doesn’t have that option. Alternatives options for Windows hosting include Arvixe and HostGator. Make sure to check out my reviews on these web hosts to find out more!

What’s in the Bag?

Aabaco’s shared hosting plans comes with plenty of features and services to get your site up and running fast. Here are some features that are particularly appealing:

Ability to Customize Your Own Site

CustomAabaco provides you with easy-to-use design tools so you can easily create your own website even if you haven’t touched a single line of code before. There’s no need to download any special software or application, nor is it necessary for you to have tech experience – everything you need is just within your reach.

Too busy to build a website from scratch? No worries! Aabaco is one of the very few web hosts that offer professionally design web templates that you can use for FREE so you can quickly build a website in an instant. Here are some samples of their templates:

Templates

Pretty cool, don’t you think? Best of all, each of these pre-built templates have flexible page layouts and pages that are tailored to suit your business. You don’t have to waste money hiring a professional web designer because you can now design and customize your own site based on your own preference.

Analytics Tools to Get Your Business on the Right Direction

Analytics

Aabaco’s shared web hosting plans come packed with useful analytics tools to help you monitor and analyze statistics to improve your website’s performance. You can easily add Yahoo Web Analytics and Google Analytics to track your site and gather more actionable website and marketing metrics. However, you must set up separate accounts.

Want more amazing analytics tools? With the Live Insights app, you can view in real time what products your customers are buying or what pages site visitors are browsing. You can even get in touch with your customers with the intuitive live chat system.

Insights1

Live Insights will even help you identify your top keywords, top referring sites, and more – at a glance! Want to know where your traffic is coming from? Let this app do the job for you and see which of your marketing efforts are giving you the best return of investment. You can do all of these – and more – with the Live Insights app, which you can download for FREE on your desktop or iPhone. Not all web hosts offer an app as amazing as this one, and for this, I give Aabaco two thumbs way up!

More Tools and Features for an Amazing Site-Building Experience

Each Aabaco shared hosting plan includes the following:

  • Email features like unlimited email storage, email forwarding, POP and SMTP support, web and mobile mail access, compatibility with email software like Outlook, shared personal calendar, Norton AntiVirus, and more! Each hosting package even comes with a catch-all mailbox that allows you to receive email sent to your domain that might be misspelled or misaddressed.
  • Interactive and multimedia features such as fully customizable forms for surveys, feedbacks, etc.; map with preconfigured driving directions to your business; image gallery with slideshow tool; photo comparison page for showcasing before and after images; video showcase and gallery; built-in audio player and download tool; badges for linking your social media accounts; PayPal Buy Now, Pay Now, and Donate buttons; and support for Google Adsense ads.
  • Help and customer support such as 24-hour phone and email, online Getting Started guides, video tutorials, and comprehensive online help center.

In my experience testing out various web hosting services, Aabaco is one such company that offers some of the most feature-rich shared hosting plans available in the market. What’s more, the price is so cheap, it’s too good to be true! Aabaco definitely gave their all into these hosting packages, and it’s quite understandable since they only offer shared hosting.

Yup, just like Yahoo! Small Business, they still don’t offer Virtual Private Server (VPS) and dedicated web hosting plans, which could put off those who are looking for a more robust hosting plan for creating and managing larger, high-traffic websites. Hopefully, they’ll add these hosting options in the near future. For now, if you like to build a website on a VPS or dedicated server, you’ll need an alternative web host like BlueHost, eHost, or iPage. They offer solid features on their hosting packages, and at decent prices, too.

eCommerce Web Hosting Solutions

Now this is where Aabaco truly stands out from the competition. Unlike other web hosts, they offer web hosting solutions that are tailored for eCommerce sites of any type and size. By purchasing an eCommerce hosting plan, your online store will be:

  • Stable. Aabaco will make sure that your eCommerce site stays up 24/7 and straight through the holiday season.
  • Scalable. Aabaco claims that they are the only major eCommerce platform to experience 100% for the past 5 years, even during the holidays.
  • Secure. Sensitive information will be kept safe and secure at all times with Aabaco’s secure payment gateway service, as well as PCI and CISP compliance.

eCommerce2

Aabaco offers three different eCommerce hosting plans for you to choose from, namely Basic, Professional, and Premier.

The Basic plan starts at $26/month and is the ideal solution for businesses that are just getting started online and are looking to build a simple website. It comes with FREE domain, a mobile storefront, 10 business email accounts, 1.5% transaction fee, $100 worth of Bing Search Ads credit, PayPal support, and SEO tools.

Next up is the Professional plan, which costs $69/month. It’s geared towards growing businesses that require unlimited storage to store their products. It builds upon the Basic plan, but with 30 business email accounts included, 1.00% transaction fee, plus API access for third-party solutions, among others.

The highest eCommerce package, the Premier plan is at $249/month. It’s intended for those who need to build an eCommerce site with the highest level of performance; with unparalleled tools to take their business to the next level. It comes with 1,000 business email accounts, and carries a mere 0.75% transaction fee. And unlike the Basic and Professional plans, Premier comes with priority phone support and a designated account manager so you can better manage your website(s).

Not sure which eCommerce hosting plan to go for? Here’s a comparison chart to help you make a decision:

Basic Professional Premier
No. of products Unlimited Unlimited Unlimited
Disk Space Unlimited Unlimited Unlimited
Bandwidth Unlimited Unlimited Unlimited
FREE Domain
No. of business email accounts 10 30 1,000
Transaction Fee 1.50% 1.00% 0.75%
$100 Bing Search Ads Credit
Mobile Storefront
SEO Tools
Social Media Support
PayPal Support
API Access for 3rd Party Solutions
Priority Phone Support
Designated Account Manager

If you choose any of these plans, take note that they are billed annually. There’s no monthly payment option, which means you have to commit to Aabaco for at least 1 year.

If you prefer to pay month-to-month and cancel anytime, you may like HostGator. I use them for several of my own sites, and for all my clients’ sites.

HostGator offers a low month-to-month payment with no contract, plus a 45-day money back guarantee with industry-leading performance and customer service.

aabaco-monthly

What’s in the Bag?

No fluff – just the useful stuff! Aabaco’s eCommerce web hosting plans come with the necessary tools to help grow your business online.

Just like their shared hosting plans, Aabaco’s eCommerce hosting plans come with user-friendly, highly customizable website templates that allow you to build an online store minus the time-consuming task of having to build one from scratch. Most of these templates are nicely crafted so you can have a professional-looking site that not only looks good on desktop, but also on smartphones and tablets.

eCommerce Templates

With an eCommerce hosting plan, your online store can accept payments on various payment gateways, including Visa, MasterCard, American Express, Discover Network, and the ever-popular PayPal. And with out-of-the-box shipping integrations like UPS, you can print labels, set shipping fees, and much more, right on your online store!

Want more eCommerce goodness? All of Aabaco’s eCommerce hosting plans even come with powerful applications to further expand your online store’s functionality!

Apps

It’s amazing how Aabaco have put these together to help your business succeed online. You don’t even have to pay hundreds of bucks for these, so it’s definitely a worthy investment.

Set Up a WordPress Blog with Aabaco Small Business

Many web hosting providers are often compatible with popular blogging platform, WordPress. They offer managed WordPress hosting packages that are especially designed for those who love to build their blogs or websites in this amazing platform. The problem is that Aabaco is one of those few web hosts that don’t come with managed WordPress hosting. This means that you have to do the heavy work yourself if you wish to migrate an existing WordPress site or want to build one from the ground-up.

You can actually import your WordPress site from the control panel, via the “Blog Manager”. But if you’re using the Basic shared hosting plan, you won’t find the option to do so. Why? Because it doesn’t come included in the package! In short, you need to upgrade to a higher plan before you can import or create a WordPress-based site. I found this to be quite a hassle, especially when I know that every other web host I’ve tested allow me to one-click install WordPress even with their most basic shared hosting plan.

Import

 

So if you upgrade to their Advanced or Premier plan, sure enough, you’ll be able to find the WordPress icon in the “Blog Manager” section of the control panel. Once you click it, you must enter your WordPress username, password, and email address, and then you can start setting up your WordPress blog.

Seeing as they’ve only recently transitioned to a new web hosting company, I’m pretty sure adding a managed WordPress hosting plan isn’t under Aabaco’s radar yet. Hopefully, they’ll add one, along with VPS and dedicated web hosting. But until then, I suggest you look somewhere else if you’re looking for convenience in creating and managing a WordPress site.

BlueHost is excellent alternative since they offer one of the best managed WordPress hosting in the market. Don’t forget to check my in-depth BlueHost review for more details about this amazing web host!

Control Panel

While I prefer the cPanel control panel, I must admit I’m quite impressed with Aabaco’s easy-to-use control panel. Aptly called the Business Control Panel, it serves as the hub or entry point through which you can access various tools and services offered by Aabaco. You can directly access your control panel here. If you haven’t signed into your hosting account, you will be prompted to enter your Aabaco username and password. You can access the Business Control Panel from most screens in a Business Email account simply by doing the following avenue of action:

  • Click the “Manage My Services” button found near the upper right corner of the screen.

Manage1

  • From the pull-down menu, click “Business Control Panel”

Manage2

  • From there, you can:
  • Access control panels associated with the service(s) in your hosting account
  • Check domain-based email
  • Upgrade or downgrade your current hosting plan or purchase add-ons
  • Cancel your hosting plan

Manage3

The Business Control Panel has a user-friendly interface. You can easily add or delete pages, change the layouts, and customize the designs to your liking. Overall, it’s straightforward and plain simple – perfect for newbies!

Having problems with your site? Aabaco provides a “System Status” page where you can check recent technical issues that have been logged. This goes to show that Aabaco is serious about providing quality service, so much so that they’re transparent about any issues faced by their clients and that they’re doing their best to fix them.

For those who are already familiar with using control panels like cPanel and vDeck, using the Business Control Panel will be a walk in the park. But for advanced users who want a bit more “spice” in their site-building experience, it may appear bland and boring. So if you want more advanced features and controls, you might want to consider going for a web host that offers the vDeck or cPanel control panel.

Uptime and Reliability

Many customers report that Aabaco generally provides stable hosting service, without any major issues. But since they’re focused on small businesses, their hosting operation tends to be vulnerable to traffic spikes. This means that your website will crash if you suddenly experience a huge influx of visitors in your site and the server could no longer handle it.

Traffic spikes during holiday shopping events are particularly troublesome. They hit many of the sites hosted by Aabaco which can often end up slowing everyone down or even causing major downtime. The worst is that it tends to occur at the worst times since businesses need their website to be at its optimum performance during peak times more than ever.

My advice? If you don’t want your business to be disrupted due to traffic spikes and performance issues brought about by the server, go for a web host that offers more robust hosting packages – one with VPS and dedicated server hosting options. BlueHost is the best place for you to get started.

Risk-Free 30-Day Satisfaction Guarantee

Not satisfied with Aabaco’s services? No worries! You can try Aabaco without the risk, thanks to their 30-day satisfaction guarantee. So if, for any reason, you wish to cancel your hosting account, Aabaco will give you your money back in full – no questions asked!

Take note, however, that the 30-day satisfaction guarantee comes with limitations. Firstly, it only applies to new clients, as well as existing clients who wish to upgrade their hosting plan. You will receive a refund from your hosting fee, including any setup fees (if you’re not fully satisfied). This, however, doesn’t include the domain registration fee. Also, if the total web hosting fee paid by you is less than $9.95 per year non-refundable charge, you will not be eligible for the 30-day trial.

Customer Support

Customer SupportThere may be a few hiccups with some of Aabaco’s services, but it’s with their help and support that they truly need to straighten out. First of all, they don’t have a live chat facility available, which is unfortunate for those who require immediate help. I give them credit for providing email ticketing, a knowledgebase, and a few video tutorials, though. But the real problem lies in their phone support. It’s difficult to navigate and when I tried to contact them, I had to wait a good 12 minutes before a representative answered the phone. It’s one of the longest times I had to wait for phone support, which kind of puts Aabaco in a bad light. I hope they provide estimates so customers won’t have to be stuck waiting for someone to answer their call.

The long wait time aside, there’s still something good to say about their customer support. They have a friendly and knowledgeable staff, and the rep who answered my call even spoke with great clarity so I was pretty sure that I was speaking to someone in the US. I asked him about the difference between their shared hosting plans and their eCommerce hosting solutions and it just took a moment for him to provide the answers I was looking for. The level of expertise and professionalism presented by the rep impressed me, which somehow made up for the long wait time. Still, responsiveness is key so I’d give their customer support 3 out of 5 stars.

Aabaco Web Hosting Pros and Cons

It’s time to decide. Is Aabaco Small Business the right choice for your web hosting needs? What are the perks and benefits of choosing this web host? What could be the disadvantages that I need to look out for? Here are the pros and cons of using Aabaco Small Business:


PROS:
  • Affordable and feature-rich shared hosting and eCommerce hosting plans
  • Includes a desktop and mobile app for analyzing statistics and website performance
  • Lots of free web design and eCommerce tools
  • Includes a whole plethora of professionally designed website templates
  • Simple and easy-to-use control panel

CONS:
  • Absence of VPS, dedicated, and managed WordPress hosting plans
  • Requires an Advanced or Premier shared hosting plan before you can install WordPress
  • Control panel is not as powerful as other industrial standard control panels like vDeck and cPanel
  • May not be able to handle traffic spikes
  • Long wait times on their phone support


Aabaco Small Business is fairly new in the web hosting game so while they’re still transitioning to become a better web hosting company, I’m going to give it the benefit of the doubt. I will continue to monitor and test their services in the next few months, so make sure to visit this page from time to time as I continue to update it should any news or changes with their system come up.

Aabaco vs iPage vs HostGator

Aabaco iPage HostGator
Starting Price $5.99/mo $1.99/mo $3.95/mo
Control Panel Business Control Panel vDeck cPanel
1-click WordPress Install
Shared Hosting
VPS Hosting
Unlimited Email
Monthly Payment Option
Money Back Gurantee 30-Day 30-Day 45-Day
99% Uptime Guarantee
Customer Support
Learn More Visit Website Visit Website Visit Website

Final Verdict – Recommended for Small Business Owners

If you’re in need of a simple web host and you like the idea of being associated with an Internet giant like Yahoo!, then Aabaco Small Business is a good option for you. They may not be the cheapest (though not the most expensive) in the market, but they do offer plenty of features that give value for money and will really make you think about getting them.

Advanced users will most likely get bored with the basic functionality of this web host, and their hosting packages pale in comparison to other top-ranking web hosting services. But if you don’t have experience and knowledge in coding and programming, then Aabaco may be for you.

Still, if you want a fully stocked web host, it’s best to look elsewhere since Aabaco only offers shared and eCommerce hosting solutions. In fact, the lack of diversity in their web hosting packages make me recommend this web host with reservations.

Even worse, the customer feedback posted below shows Aabaco is rapidly going downhill and seems to just ignore customer support requests for the most part.

My recommendation is that you look at HostGator and consider them as an option. Here’s why…

Aabaco Small Business

30-day satisfaction guarantee, 24-hr phone & email support, $100 credit for search marketing, Virtually unlimited databases

$3.75/mo $5.99/mo

Aabaco Web Hosting Review
Aabaco Web Hosting Review
Aabaco Small Business (formerly Yahoo web hosting) is a web host that offers just the right features and services for those looking for affordable and reliable shared hosting or managed WordPress hosting plan. Unfortunately, we are receiving many complaints about this company failing to provide services paid for.
3.6 Total Score
Big Expectations, Let Down By Poor Customer Service And Broken Software

Aabaco Small Business (formerly Yahoo web hosting) is a web host that offers just the right features and services for those looking for affordable and reliable shared hosting or managed WordPress hosting plan. Unfortunately, we are receiving many complaints about this company failing to provide services paid for.

3.6Editor's score
Support
1
Features
5.5
Uptime
7.5
Value
0.5
2.4User's score
Support
1.8
Features
2.5
Uptime
3.5
Value
2.0
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59 Comments
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  1. Reply Joshua December 14, 2016 at 9:47 am

    I gave up on them. Basically, in my opinion, all they care is collecting money from you. Imagine services terminated before the billing cycle, they claimed that they didn’t receive any instructions from the system, thus, billing continues even though the domain has been transferred out. This is such a stupid process. I can’t imagine they are still in business. Alerted the customer services on what was experienced and they couldn’t care less because Mr Customer is always wrong ! Will never recommend anyone to subscribe to their crappy services. Move out !!!

  2. Reply tex October 29, 2016 at 2:04 pm
    0.1
    Support
    10
    Features
    0
    Uptime
    0
    Value
    0

    aabaco has rude staff. When we ask for supervisor, they always say they don’t have one. We can be for hours trying to get hold of someone who understand good english

  3. Reply Keith September 30, 2016 at 5:06 pm

    So far behind the curve compared to web hosting and designing tools such as Squarespace, Wix and WordPress. Even after going through the pain and process of upgrading to an “Advanced” Web Hosting plan, hopeful to enjoy a modern tool in the form of their “Site Builder” I’ve experienced a total let down… Yeah there are hundreds of templates, but they are all for Web 1.0, with nothing even remotely modern (no scrolling feature images) and the designs of the templates are really cheesy clip art.

  4. Reply R Heiman August 25, 2016 at 9:07 pm

    I just cancelled my domain name today, upon seeing a charge on my credit card. Even though the domain wasn’t set to renew until September 4th, Aabco refuses to refund the charge, saying that they “already sent the money to the domain registry.” Sure. All of it? So Aabco keeps nothing for themselves? Right….

    I had a lot of trouble understanding the “customer service” rep, with his thick Indian accent. And he kept repeating himself. His supervisor had better English, but an even less helpful attitude. The upshot is, according to their arbitrary rules, you’d better cancel your renewal more than two weeks in advance if you don’t want to get billed. I will never deal with Aabco again, or with their parent conglomerate Yahoo. Not that Yahoo could care about customers anymore. I’ll be sure to report my credit card lost soon, so I can get a new number because I don’t trust shady overseas “customer service centers” like these not to just keep charging away. I’ll stick with GoDaddy which last I heard, is still American.
    Zero stars!

  5. Reply GOPALAKRISHNA G August 20, 2016 at 12:34 am

    useless i have wasted plenty of my precious time only to locate the help line numbers, none works, my account website paid in full not working , and no body to help nor do anything, absolutley useless, my money is blcoked and Aabaco web site has no reply nor any answer on line, be careful, i doubt about the process and safety!!!
    any body knowing number to contact Asbaco bangalore India, please send details to 9986634448
    thanks in advance

  6. Reply DHH August 15, 2016 at 8:30 pm

    Aabaco is a SCAM!!! Why did Yahoo do this to it’s loyal small business customers?!? Aabaco is holding my domain name hostage and I’m planning to file a class action lawsuit against Yahoo. They don’t respond to emails, they don’t return calls, they are just another fiasco based in India and ripping off small businesses. HELP!!!!

  7. Reply Tim Laughlin August 15, 2016 at 9:13 am
    5
    Support
    100
    Features
    100
    Uptime
    100
    Value
    100

    I have been hosted by Yahoo and now Abacco by Yahoo since 2005. I have had absolutely no issues with them including the switch over from Yahoo to Abacco and any time I need technical support it is only a phone call away. Customer service have always been helpful and courteous and if I have had any issues they are resolved with that phone call or they get back to me if a issue is more in depth. I feel that anything related to Yahoo ecommerce is the best and that is why from the beginning I used a top ranked host. I would recommend them to anyone that wants to start up a web store. I have never had down time with Yahoo/Abacco and being ranked in the top 10 of google, I get a lot of page hits. I hear a lot of horror stories from other web hosts who are hear today and gone tomorrow. I can rely on Yahoo/Abacco to be there and again, highly recommend them to anyone.

    + PROS: yahoo abacco is always at the top of their game and where excellent in my starting of a mobile app They are innovative and keep current on all the trends happening on the internet.
    - CONS: It would be nice when a product is sold particularly for those that are unique with only one item that it would be marked as sold. Would also be nice to enter the inventory section from the (back) end as I have a lot of one of a kind products and sometimes easier to work from the back/end rather than go thru each page from the front end to the item I wish to remove..
  8. Reply Leonard Zemlinsky August 12, 2016 at 7:38 pm

    We have used Yahoo business services long before they split itself into Abaco and the “rest”. What Marisa Mayer did with good company is well beyond my understanding. While she had good product management background, her management skills are in my opinion well below average. Abaco unfortunately reflects what can happen when good company is not well managed.

    • Reply JOHN ISH ISHMAEL September 29, 2016 at 11:35 am
      1.5
      Support
      10
      Features
      30
      Uptime
      70
      Value
      10

      I view Aabaco and its customer service – and Yahoo – as a disaster. Phone help is terrible and answers unreliable, sign in problems continue for Yahoo and are unresolved. Aabaco shows one price for a hosting plan and bills another. No resolution. My decision is to exit and to seek a reliable, preferably Canadian host but to be careful of from the frying pan to the fire… I rate Aabaco as 1 star and Yahoo email as 0 stars while their sign in problems remain. John Ish Ishmael.

  9. Reply Barb August 12, 2016 at 4:22 pm
    4.85
    Support
    100
    Features
    90
    Uptime
    100
    Value
    100

    I am delighted with the outstanding customer service I received from multiple Aabaco associates.

    + PROS: Fantastic support with caring tech crew and excellent follow through. Checked back to be sure all was working following a disastrous botched move to another company, ball dropped on other end. Aabaco worked with me initially for the change, when the change was a problem, and I was no longer a company, impressed me so much I moved back
    - CONS: None. My initial move was because I did not need a merchant account and-and storefront as I had needed several years before under the original yahoo business services.
  10. Reply Ashley Jones July 28, 2016 at 10:33 am

    I am planning to start my own blog related to education. I do not understand the technical aspects of blogging or web hosting. I am based in Guwahati and prefer an India-based host where I can pay in Indian rupees.

  11. Reply Anitha July 27, 2016 at 3:54 pm

    I have not come across worse customer service in my life. This is truly the pits. No wonder yahoo is sinking. I’d rather host my site anywhere but here but unfortunately I made the mistake of signing up for 5 years without reading reviews. Now I’m doomed. Truly.

  12. Reply Alexi July 24, 2016 at 9:35 pm
    0.5
    Support
    10
    Features
    10
    Uptime
    10
    Value
    10

    I work for a company with over 200 domains and more than a dozen website which some are hosted with Aabaco. By far Aabaco is the worst to work with, maintaining and receiving support.
    Today is the second time one of our website went down without getting any notification.
    Calling Aabaco involves hours on the phone, mostly on waiting and with very little help from rude representatives.
    They truly don’t care!!!

    + PROS: Absolutely nothing!
    - CONS: Everything!!! stay away.
  13. Reply Maesondra July 21, 2016 at 3:29 pm
    3.1
    Support
    10
    Features
    80
    Uptime
    80
    Value
    80

    I have been a Yahoo! Small Business web hosting subscriber for nearly 17 years. I have recommended their business to many, and they have made a small fortune off of me due to such.

    The days have passed that I recommend Yahoo! Small Business. The moment this occurred was when they switched to Aabaco. The problems immediately began for me when they made the transition. My first call to Yahoo! Small Business ever was in mid November of 2015 and that’s when I saw they had changed. Now, understand in 14 years I had *never once* had to call Yahoo! for problems. It is now two years later and I have now called a total of eight times due to issues, and every single last one of those issues was because once my website went down all together, and seven times because it wouldn’t allow me to edit my site at all. That’s four times a year. That’s eight calls too many.

    When I call the support individuals are kind, but difficult to understand through their thick Indian accents and I find myself politely asking them to repeat themselves often. My calls are always “escalated” and I don’t have an answer or a problem fixed until 24 to 72 hours later. Part of my living is building websites. Not being able to fix things for your customers for 24 up to 72 hours is difficult. Aabaco makes me look bad as a professional because I have invested my trust and efforts into their services, only for it to crash and ultimately let down those I work for. It affects my earnings and I allow them to know this, but no reimbursement has ever been given to myself or my customers.

    I miss Yahoo! Small Business. I abhor Aabaco. I am currently looking for a new place to host that is simple, easy and affordable and that which gives me email addresses in the packages. To all of you out there who are going through this terror known as Aabaco, I sympathize with you. I wish there was a way we could make a change in their services, but the only change I have found that I can make is to switch to a new company. And after being a customer for nearly two decades, that is a fact that saddens me.

    + PROS: Good layout, easy enough to manage once you get used it, stats are available and updated often, email is easy to access
    - CONS: Cannot alter my sites when needed about 25% of the time, hard to understand customer support individuals, problems are not fixed for 24 to 72 hours, customer service has no follow up, the company doesn't seem to care about the customer's dissatisfaction and offers no remorse for their blatant errors.
  14. Reply Vicki Latham July 7, 2016 at 9:12 am
    0.35
    Support
    0
    Features
    10
    Uptime
    20
    Value
    0

    Working with Aabaco support has brought a new level of frustration into my life that I do not need! I love the Yahoo sales team in Oregon, they are great.
    But the technical support, or lack thereof, is atrocious!
    It takes about 8 questions and 5 minutes to just get them to verify you and actually get to the point of the call.
    The technicians English and understanding of English is very poor. Their training seems to be pretty much non-existent. Trying to fix a little, bitty problem, they managed to wipe out days and days of work I had done. And instead of even trying to fix the problem…. they told me to just redo it.
    Please take heed and find someone else… Aabaco is NOT Yahoo…… and shame on Yahoo for turning over their customers to these people.

    + PROS: Their version of Site Builder is pretty easy to use.
    - CONS: The worse technical support I have ever witnessed first hand. They cannot fix anything and in trying to do so, they cause additional problems. When they tell you they will call you back, don't believe it. I sat home for 1 1/2 days waiting to hear from them.... lies, over and over again
  15. Reply Rakesh July 6, 2016 at 3:35 am
    0.5
    Support
    10
    Features
    10
    Uptime
    10
    Value
    10

    Hi This is too much worst service provided by Aabaco Yahoo. Because customer care service providing like we have to talk with USA president Obama. All customer care phone number are fraud, not available or wrong numbers. And nobody answering customers question. In mail customer care reply like they don’t have time for customer.

    Good luck for brightest future.

  16. Reply Felicia June 13, 2016 at 10:36 am
    1.5
    Support
    10
    Features
    40
    Uptime
    60
    Value
    10

    I am sadly burdened with this company – Yahoo was the host for my small business’s site well before I started handling the web site. Then moved to Luminate? Eventually Aabaco. I knew that Yahoo was bad with WordPress, really awful. But I swear Aabaco has managed to be so much worse. I work on another site full time with a REAL WEB HOST and the difference between this and that are night and day. Things I can do simply at my day job are a time suck nightmare with these people. I kept getting threatening emails about the version of WP we were running – I update all the time, folks. I know how to use WP. But since they want your files to be in one location, but WP needs them really to be in another location (or at least this was the case years ago, with Yahoo), they were looking at WP files from 2010 in a /blog directory that we were not using. Any fool could have clicked on the /blog URL and seen that there was nothing there. I finally realized I could just FTP the new WP files into the fake location to get them off my back – and not delete our site, which was what they were threatening.

    Now I know, yes, that there are security reasons for needing to update WP – even in the dummy location that we’re not using. Someone smarter than me could probably make use of that to do something malicious. But the fact that I was panicked on the phone, after holding for almost an hour, the day before flying out on vacation, with the threat of our site being deleted, with the WORST support possible, and no one would really help me because I wasn’t the owner on record, and that no one could even make heads or tails of why I had a problem in the first place… unacceptable.

    DO NOT USE AABACO.

    + PROS: My site is up and exists. My files sit there, reasonably stable and presumably secure. That's about it.
    - CONS: Pretty much everything else. WordPress support? Ha. Find a tech support rep who is fairly well informed about the internet in general? Nope. And I, as the web master for our biz, can't get any real help on the phone because I'm not the owner? Are you kidding me? This place is a joke. A huge joke.
  17. Reply moonraytours June 12, 2016 at 12:22 pm

    sorry but this was possibly the worst move to make, I dont recommend hosting your domain here. I am in the process of trying to transfer right now. The site is so slow it is ridiculous. It’s taking over an hour so far just to move one domain over.

  18. Reply Kyle Kosup June 8, 2016 at 12:47 pm

    They turned one of my sites off and claimed they detected malware. Refused to tell me name of suspected files or where on the drive, they insisted I follow a ridiculous time consuming procedure that stood 0% chance of solving the problem. After two days and five long phone calls I finally found someone who was willing to go against company directives and actually help me by giving me the information I asked for instead of telling me it was impossible. I then quickly deleted the files they thought were infected and solved the problem. Two days later another one of my sites stopped working because Yahoo’s Live web Insights script was not executing and was hanging the load of any page on the site. They have catagorically refused to turn off the Live web Insights feature or provide another means of getting my site back up. There customer “help” amounts to calculated customer abuse. The related mail service is clunky and absurd and a pain to work with. Avoid Yahoo like the plague.

  19. Reply Sinead June 7, 2016 at 4:00 am

    I’ve been a yahoo customer for years, never had any problems until the change over. Now I can only access my mail via a web browser. I cannot get onto the platform to sort out issues and have resorted to sending mail via google. Very disappointing for a paid service.

  20. Reply Shivprasad June 6, 2016 at 10:15 am

    I am a customer of Abaco small business. Since 8 years my web site was in Yahoo Small Business. This year Abaco small business not providing Solution and Unnecessary hurting my Business since 6days from June 1, 2016

  21. Reply Karen May 12, 2016 at 7:04 pm

    Absolute nightmare. I have been with Yahoo web hosting for years and years. My most recent domain I set up with them before they transitioned to Aabaco was a merchant account, I got it at a great promo price. I never ended up using those features but kept it since it was cheap. After the price went up (now Aabaco) I tried to switch plans online. It wouldn’t let me. Irritated, I tried to cancel altogether, it wouldn’t let me. So I called and tried to just have them switch me over to business email with no web hosting. Well that was a mistake! After three long troubleshooting phone calls with foreign customer service personnel that I could barely understand, my emails still did not work. It sounded like they had no clue how anything worked. The last call they finally told me it would take 24 hours for the changes to take effect. The email never started working. So I decided I would try to just let them host the domain and I would switch to a different business email provider, thinking it would be easier for me this way. Well no, apparently they won’t host your domain without some sort of other package to go along with it. So I’m through with them. Ive started the process of transferring my domain today. They suck! The worst experience I have ever had.

    • Reply Paula June 27, 2016 at 5:28 pm

      I had a situation similar to Karen’s. Kept getting charged some exorbitant fee every three months with no heads-up. No explanation of what plan I was on. Couldn’t see how to change it.

      Finally called them today when they charged me out of nowhere and overdrew my account. Finally got them to tell me they had me on their highest plan. Turned out the button to change the plan that was supposed to be on my account page was–guess what?–not there. Said it was already charged and that I’d have to wait three months to change anything. When I pointed out that we’d have the same situation then as now, so why not just fix it now, the guy actually whined that they couldn’t do that. When I insisted I talk to someone who could fix this, he made some lame promise that his supervisor would call me within three hours and tell me the same thing. That was around the same time I started mentioning the word “fraud.”

      The worst part is that all of my old Geocities files are on there and it wouldn’t be easy to switch them to another service, especially when I have so many other things to be done right now. Plus, I’m not sure I could keep my domain name. This happened at a really bad time and I am just so fed up with these people that I can’t even.

      I’m calling the Better Business Bureau tomorrow.

  22. Reply Maddy April 30, 2016 at 6:38 am

    All the comments above only conclude my findings. The question I have is, how or if I can have the website that I created with the Yahoo sitebuilder platform which took me years to make, hosted with an other host. I don’t want to loos all the hard work I did.

    • Reply Bryan Kim May 16, 2016 at 11:05 pm

      Hi Maddy, As far as I know, this is not possible to do automatically. Your products deserve better than that old Yahoo store.. you may want to try Shopify.

  23. Reply Brian April 29, 2016 at 5:48 pm

    They charged me for two different transactions… for 2 different amounts. It’s not like I clicked the button twice by accident. They tried to charge me for 164 and 200+ within minutes of one another, and I was just trying to renew my hosting. I find this company to be a fraud, and would avoid at ALL costs.

  24. Reply Dalton April 26, 2016 at 4:32 pm

    Yahoo Aabaco Small Business is a scam and these guys are outright thieves, change your passwords and run.

  25. Reply Coatstory April 25, 2016 at 9:24 am

    This company has been charging me $9.95 a month for 2 years..(I know a few month of this might of been Yahoo). I have had to cancel my CC to stop the charge as there is no reachable customer support. They have done nothing for my small business. Now that they aren’t getting the measly $9.95 they email me several times a day..there is no un-subscribe button..Aabaco offers nothing..NOTHING. Do not do business with this company.

  26. Reply Kevin April 23, 2016 at 8:18 pm
    1
    Support
    20
    Features
    20
    Uptime
    20
    Value
    20

    Worst web hosting company I have ever run into! Do not sign up! Yahoo had its quirks and limitations but Yahoo was so simple and fast to get a static site up.

    Aabaco’s site tool does not work and I found old sites migrated from Yahoo almost impossible to maintain. Their help is full of dead links so plan on a lot of phone time if you find a problem.

    There “Activate Account” dialog does not even work. An extra week on the phone just to activate the a “new” Aabaco account that was set up by Aabaco. Finally found a smarter guy after a week of talking to script readers. He acknowledged they had a serious bug and could believe it until we walked through together a half dozen times. I will never go back and advising all clients that used Yahoo to quickly migrate to other web hosting options. I don’t think they will be in business very long.

    + PROS: They do answer phones.
    - CONS: The people that answer the phones have no clue how there site tool works. I should say does not work.
  27. Reply shirley April 22, 2016 at 11:50 am
    0.5
    Support
    10
    Features
    10
    Uptime
    10
    Value
    10

    They have the horrible customer service.I spent 3 hours with them and they could still not help me move my website .

    + PROS: I was looking to move my domain from shopify to Aabacco.
    - CONS: They have the worst customer service ever.
  28. Reply Tracy April 21, 2016 at 1:56 pm

    Tried to cancel don’t have business anymore . could not find number to get a hold of anyone.. then finally got ahold of someone ..would not give me a partial refund… worst customer service ..

  29. Reply Jacqueline April 19, 2016 at 8:18 am

    This company is a f**ing joke

  30. Reply Dena April 13, 2016 at 12:03 pm
    1
    Support
    20
    Features
    60
    Uptime
    0
    Value
    0

    I have been with Yahoo for over 10 years and was shocked to see the decline once the small business division was moved to Aabaco. I FTP (using FileZilla) my .html pages and they end up disappearing from the server and sometimes I end up finding them in wrong directories. My site is constantly up and then down. I can’t run a business and expect my customers to trust my brand if my website is always unpredictable. I recently signed up with GoDaddy, but have been reading horrible reviews on them too. Not sure where to go! I’m just trying to find an ecommerce solution that works. Any suggestions would be helpful!

    + PROS: The customer service reps who are all in India try to be helpful, but they don't really know what they're doing.
    - CONS: Everything else. I have no faith in Aabaco and it's such a shame that Yahoo would make such a horrible decision like this.
  31. Reply Brian April 9, 2016 at 11:49 am

    OMG and I thought I was having a bad day with them. Check this: As a web master and hosting dude for many clients, I had to deal with these unintelligent wanna be’s for the first time today via chat. My client wanted to forward his old web to a new one. So at his request I went to the domain control panel to forward and the link it wasn’t there. So i said to myself, I will hop down to the chat and get some highly motivated customer service rep who knew her stuff and how to fix things. Boy was I wrong. I was told I had to be the owner of the account to make changes for security reason. I’m like no way this is to funny. Im like I have all the info and currently in the account now…She replies I cant help you unless you are the owner because I could be anybody trying to do harm. So I said…let me get this freaking straight. Im in my clients account , I have his info in front of me, so tell me why Im freaking talking to you if iI’m here to do harm. Anyway with many accounts over at Go Daddy I have talked to many techs on chat and never never had this problem. So Im urging my client to bail out of this fly by night service and land somewhere in greener pastures.

  32. Reply Betty April 9, 2016 at 11:42 am
    0.25
    Support
    0
    Features
    10
    Uptime
    10
    Value
    0

    Horrifying. They SEEM like they know what they’re doing. They do not. On the phone for three days and still no website up.

    + PROS: None
    - CONS: All
  33. Reply Tz April 8, 2016 at 1:27 pm

    We had been with yahoo for nearly 8 years and were generally satisfied, though we were ready to move to a new platform with updated features. Shortly after building my new site elsewhere and forwarding my yahoo owned domain to the new site, yahoo switched to Aabaco… and then the problems started. Apparently with the switch to Aabaco the downgrade feature was dropped, so I found myself paying nearly $90/month to Aabaco for a Merchant Plus account that I was not using. I called Aabaco customer service and was told that the downgrade feature would be added in the near future. The customer rep told me that I should wait for this addition and that they would refund me for the months I had paid extra. About a month later I called Aabaco again to see if the downgrade option was almost ready and was told that, no, the feature is in fact not being added, and that no, I will not receive a refund as he did not see any notes regarding my previous conversation. Aabaco advised that I should transfer my domain to another company (which I had been trying to avoid, so as not to potentially disrupt my website or email, and there really should be no need for me to switch to another company only to continue forwarding my site). I transferred my domain to Godaddy and in the process my email server did of course go down for nearly an hour. Aabaco did not seem to care one bit and continued to refuse to refund me. I canceled my service with Aabaco and now plan to move all of the domains that I own with Yahoo/Aabaco out.

  34. Reply Phil April 4, 2016 at 12:26 pm
    1
    Support
    20
    Features
    20
    Uptime
    20
    Value
    20

    I have been horrified by the service provided by Aabaco ever since they took over from Yahoo. The speed of my site has consistently gotten worse, and when you go to their webpage, they go out of their way to hide their support page. I just got done starting a Google Adword campaign, where I had gotten 85 clicks to our page. I thought I was doing great, until I saw our Google Analytics, which went flatline. Every one of those clicks when to a dead website, and it was their fault. we were fully paid, and it just went dead. I couldn’t believe how there was no direct phone number. It was literally buried. They wanted me to do my own support. In short, I just lost $220 worth of adword $$ and these guys couldn’t even give me a credit, and there wasn’t a supervisor that I could escalate my concerns. I’m dumping these guys they were so pitiful.

    + PROS: None found yet
    - CONS: Slower website speed. Pitiful support
  35. Reply Milos Martinovic March 24, 2016 at 4:04 am

    Web designer here, i have encountered many hosting services and this is by far the worst one ever.
    Nothing works and everything is slow. They do not have apach servers and they have no idea how to make them better.
    MySQL is outdated, PHP is outdated, everything is bad.

    Please, please, for the love of god, do not use this hosting provider, or anything they offer.

  36. Reply Sreeram March 22, 2016 at 2:24 pm
    0.1
    Support
    10
    Features
    0
    Uptime
    0
    Value
    0

    We called them earlier this month about an issue with the our email in our business email account going straight from inbox to trash. They said they will fix the issue and not to touch the trash folder… instead they deleted all the emails that went to trash from our inbox.

    They provided us no solutions for a good 3 weeks, and gave us a run around. We called for the 7th time and we are finally told that our deleted emails cannot be recovered…

    We lost a lot of business emails, and there is no getting them back.

    They deleted our emails from their servers, and gave us a run around for 3 weeks with no solution. We do not recommend using this hosting company (Aabaco) at any cost. Please let me emphasize “at any cost”.

    + PROS: none
    - CONS: Everything!!! We can't describe it enough.
  37. Reply Lauren March 17, 2016 at 2:18 pm

    Aabaco has the worst customer service I have encountered from any company ever. They have failed on many levels and Yahoo needs to restructure the model. Please please, if you are a small business looking for web hosting or similar services, close your eyes and pick another…I guarantee they will be better by a landslide.

  38. Reply Steve March 17, 2016 at 10:00 am
    0.25
    Support
    0
    Features
    0
    Uptime
    10
    Value
    10

    Please, please help save humanity and put this company out of its misery. We use it only out of inertia remaining from Yahoo circa 2005. They appear to have gone to customer service school at AT&T. In 1967. Don’t give them any more of your precious money!

    + PROS: I am trying to be generous, but can't think of a single positive thing to say about Aabaco.
    - CONS: All of it
  39. Reply LEAH March 9, 2016 at 3:47 pm
    1.25
    Support
    10
    Features
    10
    Uptime
    70
    Value
    10

    I just got off the phone with Aabaco, after 2 HOURS AND 41 MINUTES, an hour of which was me shouting, which I never, ever do. They had charged a credit card without my authorization, a credit card I had used to purchase new domain names with about a month ago. They said that automatically added this credit card as a form of payment for my entire account, not the just domain names that I’d just purchased, and so when the credit card for my previous domains expired, they just went ahead and charged the other card without telling me. I was livid. There were so many other issues that arose as I dug further into it, that I don’t have the time it would take to write them all down. Bottom line is that when Yahoo shoved me over into this new company without bothering to see if I was OK with it, they shoved me into a company that runs call centers in India with absolutely ruthless “customer care” personnel. I’m disgusted at the way I was treated, and after fighting for this insane amount of time they FINALLY ADMITTED THERE WAS A GLITCH ON THEIR END and they would “look into” processing my refund. Unbelievable. They also threatened to hang up on me because I was so exasperated I used profanity. The call ended with profuse apologies from the “customer care” personnel and reassurances that the problem would be “rectified.” We’ll see…

    I’m never buying a domain through Aabaco again. Ever. I don’t recommend anyone else do it either. I was with Yahoo for 13 years before they moved everything over to Aabaco…not one problem ever with Yahoo. If my cc expired, they simply sent emails until I updated the card, they NEVER took the liberty to charge another card not linked with full permission to get payment.

    + PROS: None that I can think of. I'll never use this company again.
    - CONS: Cons...where do I start? That unfortunately I'm stuck paying them for my domains because I'll lose them all if I don't. Horrible customer service. Horrible tech support. Horrible, horrible company.
  40. Reply Rahul March 7, 2016 at 12:27 pm

    They don’t give a damn about users who have paid them. Zero support, site down and no one responds to email. After tagging on facebook and twitter, they took 4 days to respond but are smart enough to send customer satisfaction survey within minutes. Pls stay away from them

  41. Reply liss March 4, 2016 at 2:52 pm

    Anyone have a phone number you can call for this dodgy company or even a direct email who have charged my credit card for cancelled services. I have never benn so violated or disgusted by a company EVER.
    There is also no display of expiaration dates or costs ecpected in billing, invoices do not include the referred domain name but a number…this is not helpful when you deal with many domains.
    Strongly advise do not go with this company.

  42. Reply Rob March 1, 2016 at 9:58 am

    Please be aware that Aabaco can use anything you put on your website. You agree to this in the Terms of Service: “By displaying Content on or submitting Content to the Company for inclusion on the Services, You grant the Company, its affiliates, Third Party Vendors, contractors and each of their successors and assignees, a worldwide, royalty-free, paid-up, transferable, perpetual, irrevocable and nonexclusive right and license to use, distribute, display, reproduce, publish, perform, syndicate, sublicense, and create derivative works from such Content in connection with Your use of the Services and in any and all media and display in any manner, including for promoting and redistributing all or part of the Company’s websites and Services.”

  43. Reply Tamim Badawi February 27, 2016 at 7:57 am
    0.5
    Support
    10
    Features
    10
    Uptime
    10
    Value
    10

    We have had a yahoo account for over 10 years, we have been mainly using it to setup POP emils for company employees , since Aabaco took over we have been having a hell of a time in setting up new emails and after contacting their support team and telling them our problem and asking them to fix it or we will have to move elsewhere their answer was plane and simple move, this really shows how dedicated their team is in growing their business, so if you read this and either have an account or want to get one with Aabaco DON’T .

  44. Reply Chris February 26, 2016 at 7:14 pm
    1.5
    Support
    10
    Features
    20
    Uptime
    80
    Value
    10

    We’ve had a yahoo store since about 2001 or 2. It was never the greatest, but it worked. Since Aabaco took it over it has become a real disaster. We had a billing problem, and managed to talk to someone after more than 25 minutes on hold. They sent us an email saying they were going to “escalate our incident”, to be solved in 24 to 48 hours, at which time they would contact us, which of course they never did, even after I emailed them again. They did fix the problem (after the 48 hours), but we had to dig around to find it ourselves.

    A couple days later we had a customer complaint about our free shipping option not working. It has always worked in the past, so we got on the phone to Aabaco. As you can guess they “escalated our incident” again. After the 48 hours, they didn’t contact us, so we called again, and were told that the problem was being worked on right then and they would contact us in the next couple of hours. Guess what….
    So we’ll try again tonight, but really, we’d like to get our store out of there and find a web host, any suggestions would be appreciated.

    + PROS: It still works
    - CONS: Terrible customer service,terrible communication, lying,stalling,and not following through
  45. Reply S February 25, 2016 at 10:11 am

    I spent 45 minutes in ‘verification’ of the account before I could convince someone to actually assist me with the questions. 24×7 support doesn’t help when they cannot translate what you need help with.

    They automatically assigned web-hosting to the first of several registered domains, and tell me they cannot change it without cancelling with no refund.

  46. Reply Craig A. Olson February 13, 2016 at 10:45 pm

    Yahoo Small Business went from OK to terrible. In 2016, we cannot publish our site changes on any PC due to many software errors, and Aabaco couldn’t care less. Small business owners don’t have this kind of time to waste. I would not recommend Aabaco to my worst enemy. Stay clear of Aabaco at all costs!!!!!

  47. Reply J February 12, 2016 at 5:12 pm
    0.75
    Support
    0
    Features
    0
    Uptime
    60
    Value
    0

    Aabaco is a disaster. I clicked on this review because it showed 6.8/10 on a Google search results page, and I wanted to see who on Earth was satisfied with this disgraceful company.

    + PROS: Uptime seems OK
    - CONS: Everything other than uptime. Can't view stats, no customer service, nothing works on their own website, takes hours to upload small edits to my own website, etc. I can't believe something associated with Yahoo could be this bad. Please adjust your 6.8/10 rating! NOBODY should host with this company. I'm done ASAP.
    • Reply Bryan Kim February 26, 2016 at 4:30 pm

      I’m as shocked as you are… Seeing the reviews on this page, it’s getting to the point where it’s clear that even owning Aabaco should be hurting Yahoo’s brand for many people who WOULD be big spenders if their services worked well.

      I will continue adjusting the review score down as I’m really disappointed in Aabaco’s treatment of customers… Seems like a broken, unfinished acquisition.

  48. Reply Frank Clark January 31, 2016 at 11:44 pm

    The above bar graphs are made up out of thin air. Aabaco is a fraud.

    • Reply Bryan Kim February 2, 2016 at 12:19 am

      Frank, thank you for your feedback – our review team based the ratings on research, but as per our review process, customer feedback is very important. So we’ve lowered the ratings for customer support and value based on not only your feedback, but several other reviewers on this page so far since the review was published. Your feedback matters and is now published.

  49. Reply Frank Clark January 31, 2016 at 11:39 pm
    0.5
    Support
    10
    Features
    10
    Uptime
    10
    Value
    10

    I was a pretty happy client of Yahoo Small Business since 2010. THe transition to Aabaco in 2015 has been a total failure and a tragic disaster for former Yahoo customers. Nothing works. They don’t care. Aabaco is a fraud. Stay away.

    + PROS: none
    - CONS: useless
  50. Reply Brian January 28, 2016 at 8:40 pm

    Terrible company. See the cons below.

    • Reply Bryan Kim January 28, 2016 at 11:27 pm

      Brian, I don’t see any cons submitted by you in the review system. I really hope it didn’t fail to save what you wrote… I really want to see and I’m sure others do too.

  51. Reply Matt January 28, 2016 at 10:06 am

    I purchased my domain and a week later it still didn’t show up on my account. Called and they said they would cancel the account and that we needed to purchase it again. 3 days after purchasing it again, still nothing. 45 minutes on the phone and they told me they would cancel it again and I needed to repurchase it. I told him if he thought I was going to do that he was stupid. There are much better providers out there, STAY AWAY!
    Zero stars

    • Reply Bryan Kim January 28, 2016 at 11:29 pm

      That’s absolutely lame to hear a company with huge backing and a long history can’t even provision their customers’ hosting accounts.. How hard is that? I could set up WHMCS and provide a better customer experience than that with my own tiny hosting company.

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